03Services
AI agents & assistants
An assistant that understands, responds and acts.
I design AI assistants connected to your business's information and tools, able to handle inquiries, support your team, or carry out specific tasks.
What can an AI assistant do?
Answer inquiries
Handle questions using real information from your business.
Search for information
Find data across documents, systems or knowledge bases.
Collect information
Ask for and organize the information it needs during a conversation.
Classify requests
Understand what someone needs and route each case correctly.
Support employees
Answer internal questions or provide quick access to information.
Take action
Carry out specific tasks through tools or integrations.
Draft responses
Prepare drafts for a person to review before sending.
Follow up
Keep certain processes moving once specific conditions are met.
An example
Imagine a business that constantly receives customer inquiries over WhatsApp.
Without an assistant
Someone has to step in for almost every inquiry: read it, find the information, prepare a reply and remember whether it needs following up.
- Customer
- WhatsApp
- Employee
- Look up information
- Prepare reply
- Reply
- Log / remember follow-up
With an assistant
The assistant receives the inquiry and, depending on the case, can handle several things at once.
- Customer
- WhatsApp
- AI assistant
This is just one example, not a one-size-fits-all solution. Every assistant is designed around the business, the information available and which actions genuinely make sense to automate.
AI shouldn't handle everything
A good assistant doesn't try to solve everything on its own — it knows when it can act and when it should hand off to a person.
- 01
Can resolve it
Answers the inquiry or carries out the action directly.
- 02
Needs confirmation
Prepares the action for a person to review and approve.
- 03
Must hand it off
Passes the case to a person along with the context already gathered.
Where can it be used?
WhatsApp is an especially common case, but an assistant can be used across different channels and business processes:
- Website
- Customer support
- Internal support
- Sales inquiries
- Request management
What do you gain?
A well-designed assistant can help you achieve:
- Faster responses
- Less repetitive work
- More consistent support
- More accessible information
- Better request classification
- More time for cases that need a person
How we do it
- 01
Need
We understand what problem the assistant needs to solve.
- 02
Information
We define what it needs to know to respond well.
- 03
Actions
We decide what it can handle on its own and what it can't.
- 04
Build
We build the assistant and integrate it with your tools.
- 05
Testing
We check responses, limits and real-world cases.
- 06
Improvement
We fine-tune the system based on real usage.
This is the model I follow on every project — no surprises, no fine print. Learn about my collaboration model →
Let's talk
Are there inquiries or tasks that keep coming up in your business?
Tell me how you currently handle them and we'll see if an assistant can help. I work with businesses in Olot, La Garrotxa and across the province of Girona.