02Services
Automation & Artificial Intelligence
Put repetitive processes to work for you.
I automate tasks and processes using artificial intelligence, integrations and digital tools to reduce manual work, save time and avoid errors.
What can be automated?
Request management
Automatically receive, organize and route inquiries or requests.
Data entry
Stop copying information manually between applications.
Emails and notifications
Send communications automatically when a given action happens.
Documents
Generate documents from information you already have.
Customer follow-up
Log interactions and keep track of next steps.
Connecting applications
Get different tools to share information with each other.
Classifying information
Automatically sort messages, documents or requests.
Administrative tasks
Cut down repetitive work that always follows similar rules.
An example
Imagine a business that receives contact requests through its website.
Manual process
Every new request generates an email. Someone has to open it, work out what the customer needs, copy the details into another tool, notify the right person, and later remember that it needs following up.
- Customer
- Form
- Email
- Employee
- Copy data
- Spreadsheet / CRM
- Notify owner
- Manual follow-up
Automated process
A possible automation could turn that same process into something like this:
- Customer
- Form
- Automation
- Data logged
- AI processes and classifies
- Owner notified
- Automatic follow-up
This is just one example. Every automation should be designed around the real process, the tools already in place and the needs of the business.
Where does artificial intelligence fit in?
Not every process needs artificial intelligence. Many automations can be solved simply by connecting tools and defining rules.
AI makes sense when we need to interpret, classify, summarize or generate information.
Interpreting messages
Understand what a customer needs, even in their own words.
Classifying requests
Automatically determine the type of inquiry or who it should go to.
Extracting information
Identify key data inside emails or documents.
Summarizing
Turn large amounts of information into content that's easier to review.
Drafting content
Prepare replies, documents or content for a person to review before sending.
Spotting patterns
Help surface relevant information within large amounts of data.
AI is a tool within the solution, not the goal of the solution.
What do you gain?
A well-designed automation can help you achieve:
- Fewer manual tasks
- Fewer errors
- Faster processes
- Better organized information
- Better follow-up
- More time for high-value work
From a repetitive task to a more efficient process
- 01
Current process
We understand how it's done today.
- 02
Opportunity
We identify which parts are worth automating.
- 03
Automation
We build and integrate the solution.
- 04
Testing
We check that it works correctly in real situations.
- 05
Improvement
We fine-tune the process as new needs come up.
This is the model I follow on every project — no surprises, no fine print. Learn about my collaboration model →
Let's talk
Is there a task you find yourself doing over and over?
Tell me how you currently do it and we'll see if it's worth automating. I work with businesses in Olot, La Garrotxa and across the province of Girona.